Refund policy
At EcoEdge, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
📅 Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and unopened
- Be in the same condition as received
- Be in its original packaging
- Include the receipt or proof of purchase
Due to the nature of our products (food-contact disposables), we cannot accept returns of opened or used items for hygiene and safety reasons.
🚫 Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
- Opened or partially used packs
- Custom or personalized products
- Items purchased during clearance or sale promotions
- Gift cards
Please contact us if you're unsure whether your product qualifies for a return.
🛠 Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately with photos so we can resolve the issue quickly.
We will offer:
- Replacement
- Store credit
- Or a full refund (depending on the situation)
We aim to make this process smooth and stress-free.
📦 How to Start a Return
To begin a return, please email us at:
Once your return request is approved, we will provide:
- A return shipping label
- Return instructions
Please do not send items back without contacting us first, as they will not be accepted.
📍 Return Address
All approved returns must be sent to:
EcoEdge
Villa 57, Street 60
Al Barsha South 2
Dubai, United Arab Emirates
🔄 Exchanges
If you would like to exchange an item, we recommend returning the original product first. Once the return is approved and processed, you may place a new order.
💳 Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note:
- Bank or card processing times may vary.
- If more than 15 business days have passed since approval, please contact us.
ℹ️ Need Help?
If you have any questions about returns or refunds, you can reach us at:
📧 Email: info@kpmv.co
📱 WhatsApp: +971 50 154 5654
We’re here to help and ensure you have a great experience with EcoEdge.
Thank you for choosing to support sustainable and eco-friendly products. 🌿